If you're looking for a way to talk to your customers in real-time, you’ve almost certainly run into the debate between a premium powerhouse and a free favorite. Comparing LiveChat and Tawk.to is a classic case of "getting what you pay for" versus "keeping it lean."
While Tawk.to is a popular choice because it doesn't cost a cent to start, there are some pretty big trade-offs when it comes to how much manual work you have to do. If you need your chat tool to talk to your Facebook page, track your actual sales, or handle questions automatically while you're busy, the differences between these two become clear very quickly. Let’s look at how they stack up when it comes to integrations, social media, and those all-important automation features.
Native Integrations
LiveChat offers an extensive 100+ native integrations) application marketplace, providing easy access to additional applications to be used connected with LiveChat.
Tawk.to does not connect natively with additional applications. Instead, it requires using Tawk.to API for connections' development (20+ integrations).
Social Media Integrations
You can connect LiveChat with your Facebook fan page and respond to your customers' Facebook queries using one LiveChat app.
Tawk.to does not act as an all-in-one communication channel and does not connect with your social media channels.
eCommerce Features
LiveChat offers a variety of eCommerce features, including ticketing system, goals, and sales tracking, designed for small, medium, and big businesses.
Tawk.to is a free live chat solution focused on providing open-source functionality for small and medium enterprises.
Bot Functionality
LiveChat provides integration with BotEngine, an unlimited Bot factory, letting you set up your own chatbot within LiveChat.
Tawk.to does not offer any option to set up an automated bot responding to customer questions.
