Choosing the right support tool for your online store usually comes down to how well it plays with the software you already use. If you’re running on Magento or looking to scale your sales through automation, two names that often pop up are LiveChat and LiveAgent.
At first glance, they might seem to do the same thing, but they actually have very different strengths. One is a powerhouse for deep eCommerce tracking and massive app connections, while the other leans more toward traditional team management and simplicity. To help you figure out which one fits your shop better, I’ve broken down the big differences in their Magento support, app marketplaces, and how they handle automated bots.
Magento Integration
LiveChatoffers native integration with Magento 1, 2 & Enterprise with special eCommerce features supported by Magento technological partnership.
LiveAgent offers native integration with Magento 1.0 only, letting you install the chat support only in the early version of the Magento platform.
Native Integrations
LiveChat offers an extensive (100+ native integrations) application marketplace, providing easy access to additional applications to be used, connected with LiveChat
LiveAgent offers a limited (40+ integrations) number of native integrations and does not provide a unified in-app marketplace for apps' management.
eCommerce Features
LiveChat offers a variety of eCommerce features, including ticketing system, goals, and sales tracking, designed for small, medium, and big eCommerce businesses.
LiveAgent does not focus on eCommerce businesses with no advanced sales/goals tracking but offers additional team gamification elements.
Bot Functionality
LiveChat provides integration with BotEngine, an unlimited Bot factory, letting you set up your own chatbot within LiveChat.
LiveAgent does not offer any option to set up an automated bot responding to customer questions.
